Our Client is a prestigious Multinational Company, leading in the manufacturing industry. Within the Textile Division, we are looking for a Technical Customer Service Specialist (TCS), who will join the International Team, reporting to the Head of Department

MAIN RESPONSIBILITIES

• Build and maintain our understanding of performance of our paper offerings for different machines, printing head, ink etc
• Leverage on understanding of our existing offering to support development of added value to market. Can be both towards R&D and sales.
• Defines and develops technical service offerings for the textile printing market, such as pre-defined printer settings
• Responsible for the quality of technical service experiences of the textile printing market
• Creates aspirational concepts to provide technical support to users
• Connects the needs of technical support to product and user
• Ensures a clear synergy between user behavior, technology, sales, production and company needs.
• Challenges existing solutions by driving meaningful innovation and creativity ideas

MAIN REQUIREMENTS

• Relevant experience from the Industry/Market
• Capability in developing products/solutions regarding the textile printing market
• Experienced and motivated in working in a rapidly changing environment
• Passion & deep interest about textile printing market and customer needs
• Good knowledge about printing machines and how printers is working

English: Fluent

Location: Italy, with the possibility of full remote working

Travel Required

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